Refund Policy

7 Days Money Back Guarantee

We offer a 7-day full refund policy on all subscription plans. If you're not satisfied with our service within the first 7 days, you can request a full refund with no questions asked.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Request must be made within 7 days of purchase
• This must be your first subscription with Apex IPTV
• You have not violated our Terms and Conditions
• You must provide a valid reason for the refund request

How to Request a Refund

1. Contact our support team via WhatsApp
2. Provide your order details (email, order number)
3. State your reason for requesting a refund
4. Our team will process your request within 24-48 hours

Refund Processing

• Refunds are processed to the original payment method
• Processing time: 3-5 business days after approval
• Full amount will be refunded (no deductions)

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Request made after 7 days from purchase
• Account terminated due to Terms violation
• Multiple refund requests (one refund per customer)
• Fraudulent activity detected

Before Requesting a Refund

We encourage you to contact our support team first if you're experiencing any issues. Many problems can be resolved quickly:

• Technical issues with streaming
• Setup and installation problems
• Channel or content questions
• App compatibility issues

Our 24/7 support team is always ready to help!